

Experience moments. In the embrace of the brackets.
The Scene:
Residents gathering and mingling in the party room of my condominium building in Minneapolis. Very modern. Stylish. About 90 minutes into the evening. Been through the chatter-filled line at the buffet table (nice eclectic contemporary spread, very colorful). I am not exactly sure why I am there, given my off-the-charts “introvert” profile and attending without Bentley (my sidekick miniature dapple dachshund) to buffer those awkward moments when trying to trigger conversation. “Hi, I’m Brian; who are you?” Compelling, huh? Having Bentley with me is a can’t-miss catalyst for breaking the ice. Instead, we are all playing “blind words bluff” using the typical banter about local versus transplanted, weather conditions, how long you’ve been a resident and might you be the person whose dog left a “mound of joy” in the elevator last week (for real. What’s with that?).
I have navigated to my current end position on the cherry-red couch sitting in the middle of the room: excellent survey vantage point. Sitting next to me on my left is a seemingly friendly guy, mid 30’s, who works for the international sales division of Northwest Airlines, just recently acquired by Delta. Topics about corporate transitions are a conversational comfort zone for, oh a good 20 minutes or so. (It’s been many years since I can carry on a sports conversation beyond 45-seconds with any semblance of actually knowing what I’m talking about and not coming across like a total hack. We make eye contact, I give him my trite dialogue opener and then he asks the question, the answer to which I have come to realize defines the man I am becoming and why I write stories.
“So, you seem to know a lot about branding and corporate dynamics. Do you have a degree in business?”
“Well, no. Actually, everything I know about branding and life I learned by selling shoes.”
After one of those puzzling expressions, sort of the way Bentley tilts his head wondering what the heck I am talking about when I speak to him, he replies, “Really? That’s interesting.” I think he really wanted to say, “Wow, look at the time…I left my place in a hurry and forgot to vaccinate and tick-dip the dogs before I came here and, well, you know….” Instead he continued, “Tell me what you mean.”
And so the story continues….
Let me say a few things about why I am writing about this in the first place. It will also give more clarity as to what this has to do with my previously submitted introduction, taking place in biblical Jerusalem around a campfire with Jesus and the guys (grace, please).
This is not about chasing, finding and moving new kinds of cheese. It’s not about the twenty-seventh habit. It’s not about what happens after the first minute of management. It’s not based on Harvard Business School research. It’s not even about going from Great to…where do you go after Great anyway?
It’s about my perspectives from interacting with people through communication, transaction and business. It’s about the commerce of faith. It’s about my experiences and thought architecture that (given the right setting, need and passion) can be applied to any job, mission or endeavor with people mobilizing together to accomplish a shared goal. It’s a conversation I hope compels you to stop, consider and answer the single most important question I ask my clients, 30+ years of consulting...and counting: “What business are you in…really?” Your answer to that question and its implications as to how we TransAct with each other is what this is all about. For business. For faith. For life.
OK, so back to the cherry-red couch, the mixed nuts and story. And yes, it all really did start with selling shoes.
[MORE TO FOLLOW]
I’m curious how many of you, like me, have used this statement as a reply to someone’s unexpected gesture: “You didn’t have to do that.” It has always come as an automatic response. I am not even sure where I “learned” it. You know, the response to such things as:
· An unexpected gift given to you just because…you are appreciated for just being you;
· An unexpected phone call to see how you are doing after a variety of life moments, or simply to say you had been in their thoughts;
· Someone offering to interrupt or rearrange their day to take you to a doctor appointment;
· Someone calling to tell you they want you to use their car that day because yours is in the shop and they know you have been looking for a new job and likely have appointments;
· Someone dropping by your house with meals for the next three days because they know you are at the hospital all day as one of your parents is leaving this physical life “at any time now” and they figured you didn’t have time to think about food;
· A card coming in the mail with Starbucks gift card and message that says, “I enjoy our coffees together. I enjoy you. Have a moment of coffee and joy on me.”
“So, why didn’t you just say ‘thank you?’ Duh, of course they didn’t have to do that. ”
Truth is (if I am honest) that ‘thank you’ is the first phrase that comes to mind. And then it happens: my grey matter does its thing and within a fraction of an instant I have done an historical recap of my life cultural mores and what’s right-wrong-deserved-undeserved-accepted-rejected-presumptuous-flirtatious-politically incorrect-kind-loving-hypocritical-placating-honoring-insightful-theologically flawed-insulting-acknowledging-damning-redemptive-obsessive-compulsively suspicious.
What’s with that?
Here’s my point to this, thanks largely to Kim and Kaye (see, I told you both that your names would be floated eternally out into the linguistic bliss of the universe!) at the WorldPerks Cub in…. J It happened as the result of starting off for a week of fun, sun, food & drink while enjoying the thrills of bullet, kidnap and machete dodging in Mexico. All this to celebrate the belated 60th birthday of my brother, Alan (guess you have to share the ether with K&K!) with a friend. We’re at the airport at freaking 5:10 AM to catch this flight, and as a result of the “billions and billions” of miles I travel on business (yes, I am seemingly on an astronomical bent – thanks, Carl Sagan, wherever you are) am trying to do the “can I please, please, please bring this nice, and yes a bit whiny, friend along with me up to first class?” request. The short and long of the entire saga is the result of our checking in at the kiosk and “declining” the $175 upgrade offer due to my confidence of getting the “sure you can” response I have garnered in the past.
“Oh, we’re so sorry, Mr. Kagan. We no longer offer the complimentary upgrades and, even worse, now that you declined the offer that is only offered at the kiosk… YOU CANNOT GO BACK and change it after you have declined. It’s just a one time, right here, right now deal.” After the commensurate “Is there anyone else you can call or speak to” question, you realize you have been duped and dumped by a computer kiosk! Disappointed, but accepting our now digitally enhanced class-separating fate we proceeded to the WorldPerks Club for some quiet time before the 4.5 hour flight south. That’s where we began a most wonderful “you didn’t have to do that” moment. We stood at the desk and had a delightful conversation starting with our predawn class-less events, then transitioned to life’s ambiguities about the current state of human versus technological interaction; voice mail, email, Twitter, Facebook, 24 different (maddening) phone prompts just for the chance to speak to a real person. Kim and Kaye were wonderful, and I couldn’t help but think how fortunate I was, that through my disappointment of not getting what I wanted, instead I received what I was given in the form of a chance meeting and exchange of “goods” between four people in an errant moment in time. Chance. Clearly, it was an upgrade of the most important kind of flying. And once again I am reminded of Don Henley’s disarming line from My Wedding Day: “To want what I have, and take what I’m given with grace….”
We’re walking to the gate, recapping about the pre-dawn gift of this interaction, when my cell phone buzzes. Not recognizing the number I answer, “Hello.”
“Mr. Kagan, this is Kim from the WorldPerks Club. I’m calling to let you know that I just spoke with the gate agent. I told her the story about this morning, that you are really nice people and that even though I NEVER ask agents for anything I really would appreciate if there’s anything you can do from them.”
So, here we are flying at 37,500 feet, high above the earth in first class. Kim went out of her way. She didn’t have to do that. “Thank you.”
_________________________________________________
And now… I think about other people who have gone out of their way for me:
Somewhere in Iraq or Afghanistan a soldier will sacrifice his or her life for my freedom, and that of another people. He or she didn’t have to do that.
“Thank you.”
Nelson Mandela sacrificed years of his life in prison for the freedom and rights of his people. He didn’t have to do that.
“Thank you.”
Ghandi sacrificed his life for the freedom and rights of his people. He didn’t have to do that.
“Thank you.”
Jesus sacrificed his life for the freedom and rights of all people. He had to do that. “Thank you.”
You didn’t have to read this.
“Thank you.”
For emphasis - (b)
Now, if you are still reading the second half of this introduction to my book, here’s my question to each of you: IF there is nothing to “sell” when it comes to living and doing Christianity, expressing and sharing the gift of God’s love “given freely,” then WHY are so many Christians spending so much time, effort and money trying to peddle it to everyone, everywhere like medicine hucksters of the wild, wild west?
Before offering the “rest of the introduction” to my book (yes, the last segment was only the first half), I want to be clear about my intent here. I am and will challenge some, not all, of the paradigms associated with Christianity and faith in general for that matter. I believe there is far more good in the world, than evil. I have far more hope, than despair. I am committed to being a part of the solution, not simply standing on the sidelines throwing rocks of generalization. Am I theologically qualified to challenge the church or its leaders’ intents or methodologies? Logically, no. Based on what I see and feel and experience within the context of my work and interactions, yes. They are my experiences, and as such I own them. I do not profess to say my point of view should be yours. I humbly set them out there more as questions, than answers. To challenge our thinking. To stir our pots of complacency. To ignite honest and vigorous dialogue.
BOOK INTRODUCTION, PART 2
The gift of God’s eternal and covenantal love has been here and remains here for all time.
In reading the following pages, I ask you to consider an expanded meaning in one word: Transaction. My subtle enhancement: TransActional Communications. Even IF there is nothing to sell in living effectively as a Christ Follower/Faith-Full man or woman, I do believe that a healthy and rewarding life path does require exceptional trans-actions. Play this out with me: consider the genesis of my thinking, which came from working with a client whose ministry, Q Place, is helping people who are looking for answers to life’s most challenging questions; helping them address their personal questions by leading them to the answers in the Bible. Not in a church, but in casual and comfortable settings where people naturally gather. Here’s the way she conveyed their positioning to me:
More to come….
For emphasis – (b)